Returns & Exchanges

We want you to feel confident in your LØFTE purchase. If something isn't right, here's how returns and exchanges work.

Ready-to-Ship Returns

Ready-to-ship jewelry may be returned within 30 days of the delivery date for:

• Full store credit, issued once your return is received and inspected, with no processing fee, or

• A refund to your original payment method, less an 8% processing fee.

To qualify, items must be unworn, undamaged and returned in their original LØFTE packaging with any authentication or IGI certification documents included.

Return shipping for a change-of-mind return is the customer's responsibility, using a tracked and appropriately insured shipping service.

Made-to-Order & Personalized Jewelry

Made-to-order jewelry is created specifically to the specifications selected when your order is placed. Once production has commenced, changes to size, metal, diamond specification or style may not be possible.

Made-to-order, engraved, personalized or otherwise customized jewelry is eligible for exchange or store credit only within 30 days of delivery, and is not eligible for a refund for change of mind.

If your piece has a manufacturing fault, it will be assessed and resolved in accordance with our Limited Lifetime Manufacturing Warranty and your rights under applicable consumer law.

Earrings

For hygiene reasons, earrings may be exchanged or issued store credit within 30 days of delivery if returned unworn, in original packaging, with any hygiene seals intact. Earrings are not eligible for a refund for change of mind.

Non-Returnable Items

The following are not eligible for return, exchange or store credit for change of mind:

• Gift cards

• Final sale or clearance items

• Jewelry that has been worn, altered, resized or damaged after delivery

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

How to Start a Return or Exchange

Please contact info@loftedesigns.com within 30 days of delivery with your order number and details of the item you'd like to return or exchange.

Once your request has been reviewed, we will confirm eligibility and provide return instructions. Please do not send jewelry back to us without first receiving return authorization.

Your jewelry should be securely packaged in its original LØFTE packaging and returned using a tracked and appropriately insured shipping service, at your cost, unless the return is due to a fault, damage on arrival or an incorrect item being supplied.

Once received and inspected, please allow approximately 5–10 business days for your store credit or refund to be processed.

Return Shipping

For a change-of-mind return within our 30-day window, return shipping is the customer's responsibility.

Where LØFTE requests that jewelry be returned due to a suspected fault, damage on arrival or an incorrect item being supplied, we will provide the appropriate return instructions, and reasonable return shipping costs will be covered or a return shipping method will be provided.

Damaged, Faulty or Incorrect Jewelry

Every LØFTE piece is carefully inspected before dispatch.

If your jewelry arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery. Please provide:

• Your order number

• A brief description of the issue

• Clear photographs or video showing the affected area

• Photographs of the packaging if the parcel appears to have been damaged in transit

Please retain the jewelry and all original packaging while your claim is being assessed. Where necessary, we may arrange for the piece to be returned and professionally inspected.

If a manufacturing fault or other covered issue is confirmed, LØFTE will provide an appropriate remedy, which may include repair, replacement or refund, in accordance with our Limited Lifetime Manufacturing Warranty and applicable consumer law.

Refunds

Refunds for eligible ready-to-ship, change-of-mind returns are issued to the original payment method, less an 8% processing fee. Store credit is issued at full value with no fee.

Outside of the 30-day change-of-mind window, refunds are generally only provided where required under our Limited Lifetime Manufacturing Warranty, where an order has been canceled in accordance with our cancellation policy, or where required by applicable consumer law.

Please allow approximately 5–10 business days after a refund has been processed for the funds to appear in your account. Processing times may vary between banks and payment providers.

Limited Lifetime Manufacturing Warranty

LØFTE jewelry is backed by our Limited Lifetime Manufacturing Warranty, which covers structural, stone-setting and other eligible faults determined to have resulted from the manufacture of your piece.

It does not cover normal wear and tear, scratches, changes to the surface finish of gold, accidental damage, loss, theft, improper care or damage resulting from circumstances unrelated to manufacture.

Late or Missing Refunds

If an approved refund has not appeared after the expected processing period, please first check with your bank, credit card provider or payment service, as processing times can vary. If you have done so and the refund is still not showing, please contact us and we will assist.

Need Help?

If you have questions about a return, exchange, refund, store credit or warranty claim, please contact us before sending your jewelry back.

Email: info@loftedesigns.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM AEST