Returns
Returns Made Simple
At Lofte Designs, we want you to shop with complete confidence. If your purchase isn't quite right, we're here to help make the returns process as simple and straightforward as possible.
Please read the following policy before requesting a return.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 14 days of receiving your order.
- Be unworn, unused, and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase.
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
For hygiene, personalization, and product integrity, the following items cannot be returned unless they arrive damaged or faulty:
- Custom-made jewellery
- Engraved or personalized items
- Gift cards
- Final sale or clearance items
- Earrings (where applicable due to hygiene regulations)
How to Start a Return
If you'd like to return an item:
- Contact our customer support team with your order number.
- Wait for return instructions and confirmation.
- Carefully package your item in its original packaging.
- Ship the item using a tracked shipping service.
Please do not send items back without first contacting us.
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked and insured shipping service, as Lofte Designs cannot be responsible for items lost or damaged during return transit.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
If you'd like a different size or style, we're happy to help where stock is available.
Please contact our team before returning your item so we can assist with the exchange process.
Damaged or Incorrect Items
We carefully inspect every order before it leaves our studio.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and packaging
We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider or payment service.
- Processing times may vary between financial institutions.
If you've completed these steps and still haven't received your refund, please contact our support team.
Need Help?
If you have any questions about returns, exchanges, or refunds, we're here to help.
Lofte Designs
Email: support@loftedesigns.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM