Shipping Returns
Simple, Secure & Thoughtfully Delivered
At Lofte Designs, every piece is thoughtfully crafted, carefully inspected, and beautifully packaged before it begins its journey to you. From the moment you place your order until it arrives at your doorstep, we're committed to providing a seamless, secure, and stress-free shopping experience.
Shipping
We proudly ship across Australia and to selected international destinations.
- Complimentary shipping is available on eligible orders.
- Every order is carefully inspected and securely packaged before dispatch.
- Tracking information will be sent via email once your order has been shipped.
- Delivery times may vary depending on your location and the selected shipping method.
- For added security, a signature may be required upon delivery.
Please note that delivery timeframes are estimates only and may be affected by public holidays, peak shopping periods, or courier delays.
Order Processing
Every order is prepared with exceptional care and attention to detail.
- Ready-to-ship items are typically dispatched within 1–3 business days.
- Made-to-order or personalised jewellery may require additional production time.
- Orders containing both ready-to-ship and custom pieces may be shipped together once all items are complete.
If there are any unexpected delays, we'll keep you informed throughout the process.
Returns
Your satisfaction is important to us.
If your purchase isn't quite right, eligible items may be returned within 14 days of receiving your order, provided they are:
- Unworn and in their original condition.
- Returned with all original packaging.
- Accompanied by proof of purchase.
Please note that, for hygiene and customisation reasons, earrings, engraved jewellery, personalised pieces, and made-to-order items cannot be returned unless they are faulty or incorrect.
Exchanges
Need a different size or style? We're happy to help where possible.
Exchange requests are subject to product availability and must meet our return eligibility requirements.
Damaged or Incorrect Orders
Every order is thoroughly inspected before it leaves our studio.
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item and packaging so our team can resolve the issue as quickly as possible.
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Need Assistance?
If you have any questions regarding shipping, returns, or your order, our customer care team is here to help.
Lofte Designs
Email: hello@loftedesigns.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
We aim to respond to all enquiries within one business day.