Shipping & Delivery

Considered From Our Hands to Yours

Every Løfte piece is carefully inspected, thoughtfully presented and securely packaged before it begins its journey to you.

From order confirmation through to delivery, we take particular care with the security and handling of your jewellery.

Shipping

Løfte currently delivers throughout the United States, Australia and New Zealand.

Every order is:

• Carefully inspected before dispatch

• Securely packaged for transit

• Shipped with tracking

• Insured while in transit

• Sent with signature required upon delivery

Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery timeframes provided at checkout are estimates and may occasionally be affected by courier delays, public holidays, severe weather or peak delivery periods.

Order Processing

Ready-to-Ship Jewellery

Ready-to-ship pieces are typically prepared and dispatched within 1–3 business days.

Once your order leaves us, you will receive confirmation and tracking information by email.

Made-to-Order Jewellery

Many Løfte pieces are made specifically for you.

Our standard production time for made-to-order jewellery is up to 15 working days, with your piece prepared for dispatch following production.

Shipping time is additional to the production period.

If an order contains both ready-to-ship and made-to-order pieces, the order may be held until all pieces are complete so they can be delivered together.

Secure & Insured Delivery

Fine jewellery deserves considered handling.

Løfte orders are shipped with insurance while in transit and require a signature upon delivery.

We recommend choosing a delivery address where you or another authorised person will be available to receive the parcel.

For security reasons, high-value jewellery should not be left unattended at the delivery address.

Tracking Your Order

Tracking information will be sent to the email address associated with your order once your jewellery has been dispatched.

Please allow time for the carrier’s tracking system to update after receiving your dispatch confirmation.

If you have concerns about the progress of your delivery, contact us and we will assist where possible.

United States Orders

Løfte ships throughout the United States.

There are no additional import duties charged to you upon delivery.

Applicable sales tax may vary depending on the state in which your order is delivered and will be calculated where required.

You will not be asked to pay unexpected import duties in order to receive your Løfte order.

Australian Orders

Løfte delivers throughout Australia.

Applicable taxes are handled as part of the purchasing process, so you will not be asked to pay unexpected import duties when receiving your order.

New Zealand Orders

Løfte delivers throughout New Zealand.

Available shipping options and estimated delivery timeframes are shown at checkout.

International Shipping

At this time, Løfte delivers to customers in the United States, Australia and New Zealand.

We do not currently ship to other international destinations.

As Løfte expands, additional destinations may be introduced.

Returns & Exchanges

Ready-to-ship pieces may be returned within 30 days of delivery for full store credit, or for a refund to your original payment method less an 8% processing fee. Pieces must be unworn, undamaged and returned in their original Løfte packaging with any certification documents.

Made-to-order, engraved, personalised or otherwise customised jewellery is eligible for exchange or store credit only within 30 days of delivery. For hygiene reasons, earrings may be exchanged or issued store credit if returned unworn, in their original packaging.

Return shipping for a change-of-mind return is the customer's responsibility. Please contact us before sending anything back.

For complete information, please see our Returns & Exchanges Policy.

Damaged, Faulty or Incorrect Orders

Every Løfte piece is carefully inspected before dispatch.

If your jewellery arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs or video of the jewellery

• Photographs of the packaging if the parcel appears to have been damaged in transit

Please retain the jewellery and all original packaging while the issue is being reviewed.

Where necessary, we may arrange for the piece to be returned and professionally inspected.

If a manufacturing fault or other covered issue is confirmed, Løfte will provide an appropriate remedy, which may include repair, replacement or refund, in accordance with our Limited Lifetime Manufacturing Warranty and applicable consumer law.

Need Assistance?

If you have a question about your order, delivery or return, our team is here to help.

Email: info@loftedesigns.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM AEST

We aim to respond to enquiries within one business day.