Returns

Returns & Exchanges

We want you to feel confident in your LØFTE purchase. If something isn't right, our team is here to make the process as clear and straightforward as possible.

Please review the following conditions before requesting a return or exchange.

Returns

Due to the considered and individual nature of our jewellery, LØFTE does not accept returns or exchanges for change of mind.

We encourage you to review all product details, sizing and specifications carefully before placing your order.

If your piece arrives damaged, defective or incorrect, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

For hygiene reasons, earrings cannot be returned or exchanged.

Nothing in this policy excludes or limits any rights you may have under applicable consumer law.

Made-to-Order & Personalised Jewellery

Made-to-order jewellery is created specifically to the specifications selected when your order is placed. Once production has commenced, changes to size, metal, diamond specification or style may not be possible.

Made-to-order, engraved, personalised or otherwise customised jewellery cannot be returned or exchanged for change of mind.

If your piece has a manufacturing fault, it will be assessed and resolved in accordance with our warranty and your rights under applicable consumer law.

Non-Returnable Items

We do not accept returns or exchanges for change of mind.

This includes:

• Ready-to-ship Jewellery
• Made-to-order Jewellery
• Engraved or personalised Jewellery
• Earrings
• Gift cards
• Final sale or clearance items
• Jewellery that has been worn, altered, resized or damaged after delivery

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

Exchanges

LØFTE does not offer exchanges for change of mind, including exchanges for a different size, metal, diamond specification or style.

If you receive an incorrect, damaged or faulty piece, please contact us as soon as possible so we can assess the issue and determine the appropriate resolution.

Your rights under applicable consumer law are not affected.

That makes the policy consistent:

Ready-to-ship: no change-of-mind return/exchange
Made-to-order: no change-of-mind return/exchange
Earrings: no change-of-mind return/exchange
Faulty/damaged/incorrect: customer still retains applicable legal rights.

How to Start a Return or Exchange

Please contact info@loftedesigns.com with your order number and the reason for your return or exchange.

Once your request has been reviewed, we will provide return instructions.

Please do not send Jewellery back to us without first receiving return authorisation.

Your Jewellery should be securely packaged in its original LØFTE packaging and returned using a tracked and appropriately insured shipping service.

Return Shipping

Where LØFTE requests that Jewellery be returned due to a suspected fault, damage on arrival or an incorrect item being supplied, we will provide the appropriate return instructions.

Please do not return Jewellery without first contacting us and receiving return instructions.

Where LØFTE is responsible for the return, reasonable return shipping costs will be covered or a return shipping method will be provided.

Damaged, Faulty or Incorrect Jewellery 

Every LØFTE piece is carefully inspected before dispatch.

If your Jewellery arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs or video showing the affected area
• Photographs of the packaging if the parcel appears to have been damaged in transit

Please retain the Jewellery and all original packaging while your claim is being assessed.

Where necessary, we may arrange for the piece to be returned and professionally inspected.

If a manufacturing fault or other covered issue is confirmed, LØFTE will provide an appropriate remedy, which may include repair, replacement or refund, in accordance with our warranty and applicable consumer law.

Refunds

As LØFTE does not accept returns or exchanges for change of mind, refunds are generally only provided where required under our warranty, where an order has been cancelled in accordance with our cancellation policy, or where required by applicable consumer law.

Where a refund is approved, it will be returned to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary between banks and payment providers.

Any shipping or return shipping costs associated with an approved claim will be handled in accordance with the circumstances of the claim and applicable consumer law.

Lifetime Manufacturing Warranty

LØFTE Jewellery is backed by a lifetime manufacturing warranty.

The warranty covers structural and diamond-related faults determined to have resulted from the manufacture of your piece.

It does not cover normal wear and tear, scratches, changes to the surface finish of gold, accidental damage, loss, theft, improper care or damage resulting from circumstances unrelated to manufacture.

Damage resulting from third-party alterations, repairs or resizing is not considered a manufacturing fault and may not be covered under the warranty.

If you believe your Jewellery has developed a manufacturing fault, please contact us with your order details and clear photographs or video of the affected area. We will review the issue and, where necessary, arrange for the piece to be professionally assessed.

Where a covered manufacturing fault is confirmed, LØFTE will arrange the appropriate repair or resolution.

Late or Missing Refunds

If an approved refund has not appeared after the expected processing period, please first check with your bank, credit card provider or payment service, as processing times can vary.

If you have done so and the refund is still not showing, please contact us and we will assist.

Need Help?

If you have any questions about a return, exchange, damaged piece or warranty claim, please contact us before sending your Jewellery back.

Email: info@loftedesigns.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM