Frequently Asked Questions

Yes. Løfte offers complimentary shipping on all orders to the United States, Australia and New Zealand. Every order is carefully packaged, tracked, and insured while in transit.

Ready-to-ship pieces are typically dispatched within 1–3 business days.

Made-to-order pieces are individually prepared and may require approximately 15 working days for production before dispatch.

Delivery times are additional and vary by destination. Once your order is on its way, you’ll receive tracking details so you can follow its journey.

We offer complimentary insured shipping on all orders.

All Løfte orders are shipped using a trusted courier and are fully insured while in transit. Tracking details will be provided once your order has been dispatched.

For the security of your jewellery, a signature is required upon delivery. Please ensure someone is available at the delivery address to receive and sign for your order.

There are no additional shipping charges or expedited shipping options to select at checkout.

Yes. LØFTE orders are insured while in transit and require a signature upon delivery.

We recommend using a delivery address where you or another authorised person will be available to receive your order.

Yes. Løfte jewellery is created with lab-grown diamonds. Lab-grown diamonds have the same chemical, physical, and optical properties as mined diamonds.

The difference is their origin: they are grown in controlled conditions rather than extracted from the earth.

They are real diamonds — not diamond simulants.

For more information, please refer to our Guidance Page.

Our core collection features exceptional-quality lab-grown diamonds, with D/E colour and VS1–VS2 clarity where specified.

D represents the highest colour grade on the internationally recognised D-to-Z diamond grading scale, indicating a colourless diamond, while VS clarity grades indicate very small inclusions that are typically difficult to see without magnification.

Qualifying diamonds over 1 carat are accompanied by an independent IGI grading report.

The report records important characteristics of the individual diamond, including its carat weight, colour, clarity, and measurements.

Many LØFTE rings are intentionally designed to sit lower on the finger.

Rather than raising the diamond unnecessarily above the band, our low-profile settings bring the stone closer to the hand, creating a refined, understated silhouette.

It is a defining part of the Løfte design language.

Yes. Ready-to-ship pieces may be returned within 30 days of delivery for full store credit, or for a refund to your original payment method less an 8% processing fee. Pieces must be unworn and returned in their original Løfte packaging with any certification documents.

Made-to-order, engraved and personalised pieces are eligible for exchange or store credit only. Earrings can be exchanged or credited if returned unworn.

Please see our Returns Policy for full conditions.

To request a return, simply contact us with your order number and the details of your request. Our team will confirm eligibility and guide you through the next steps.

Please contact us as soon as possible if you need to change or cancel your order.

Changes or cancellations can generally be requested within 24 hours of placing your order, provided production has not commenced.

Because made-to-order pieces can enter production quickly, changes or cancellations cannot be guaranteed once production has begun.

Fine jewellery is designed to be worn, but it should be treated with care.

We recommend removing your jewellery before swimming, exercising, sleeping, manual work, or using household chemicals.

When not being worn, store each piece separately in its Løfte box, pouch, or another soft-lined jewellery box.

For routine cleaning, use lukewarm water, a small amount of mild dish soap, and a very soft brush. If you notice any movement or change in the setting, stop wearing the piece and have it professionally inspected.

For more information, please refer to our Guidance page.